Conducting Business with Us
During the COVID-19 pandemic, we implemented adjustments to the way we conducted business with our customers so that we could continue meeting their needs. As we re-open our office, we are maintaining certain practices that have provided greater efficiency in conducting business. Please refer to this page for guidance on how to best reach us and get the information or service that you need.
Not finding what you're looking for? Please feel free to send us an email to info@spwater.org. Emails are monitored during normal business hours, Monday-Friday from 8:00am - 4:30pm.
For Customers
| To report a water or sewer emergency | Call 425.392.6256 and follow recording prompts. more information |
| For non-urgent customer account inquiries | Email billing@spwater.org. Emails monitoried M-F 8:00am-4:30pm |
| For account access and payment options | Visit Account Access and Payment |
| To start or stop water and sewer service | Visit Start or Stop Water/Sewer Service |
Public Records
| To request public records | Submit a Public Records Request Form. |
Board of Commissioner Meetings
Meetings are held the first 3 Mondays of each month at 3:30pm at the District office. If a regular Board meeting falls on a holiday, such regular meeting will be held on the fourth Monday of the month.
| To view Board agendas/packets/minutes | Visit the Agendas, Packets and Minutes Center | |
| To view or participate in hybrid Board meetings, including providing verbal comment. | Meetings will offer in-person or remote attendance options. Refer to the meeting agenda for remote access information. For detailed Zoom instructions please visit: Public access to remote Board meetings: Zoom instructions (PDF). | |
| To submit written public comment | Email administration@spwater.org. Deadline:12:00 noon the day of a meeting. When submitting a public comment, please include your name and address, or relationship to the District. |
For Builders and Developers (Developer Extension Agreements)
| For existing projects | Email or call your District contact. Staff directory |
| For new project inquiries and questions | Email DEA@spwater.org. |
| For information on process, specifications, regulations, and fees | Visit the Builders/Developers page. |